Responsible Gaming

Your Safety is Our Concern

1. Age Requirements

Gambling is strictly prohibited for individuals under the age of 18.

All users must be at least 18 years of age to access and use Motrelotto services. We take age verification seriously and reserve the right to request proof of age at any time.

2. Responsible Participation

Gambling should be enjoyable and recreational, not a method to earn money or resolve financial difficulties. We encourage all participants to:

  • Establish a spending limit before playing and adhere to it
  • Never wager more than you can afford to lose
  • Never attempt to recover losses with additional bets
  • Take frequent breaks from gambling activities
  • Never gamble when you're emotional, frustrated, or distressed
  • Maintain a balance between gambling and other activities

3. Indicators of Problem Gambling

Gambling becomes problematic when it impacts your relationships, career, or financial situation. Warning signs include:

  • Devoting more time or money to gambling than planned
  • Being dishonest with family or friends about your gambling
  • Borrowing funds to gamble
  • Feeling anxious or agitated when attempting to stop gambling
  • Using gambling to avoid problems or alleviate feelings of helplessness, guilt, or depression
  • Increasing bets to recover losses
  • Neglecting work, education, or family obligations to gamble

4. Self-Control Tools

If you feel that your gambling is becoming unmanageable, we provide tools to help you control your activity:

  • Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit
  • Time Limits: Set limits on how long you can spend on the platform
  • Self-Exclusion: Temporarily or permanently exclude yourself from using our services
  • Reality Checks: Receive reminders about how long you've been playing

To set limits or request self-exclusion, please contact our support team at info@motrelotto.com.

5. Support Resources

If you or someone you know has a gambling problem, help is available. Contact these organizations:

  • Quebec Helpline: Call 1-800-461-0140 or visit aidejeu.ca
  • Gamblers Anonymous: Visit gamblersanonymous.org
  • Gam-Anon: Support for families of problem gamblers - visit gam-anon.org
  • National Problem Gambling Helpline: 1-800-522-4700

6. Our Commitment

Motrelotto is committed to promoting responsible gaming. We:

  • Provide clear information about the risks of gambling
  • Offer tools and resources to help players manage their gambling
  • Work with responsible gaming organizations
  • Comply with all applicable regulations and licensing requirements
  • Regularly review and update our responsible gaming policies

7. Regulatory Information

Motrelotto operates under the authorization of Regie des alcools, des courses et des jeux du Quebec (RACJ) License #856-36, effective: March 31, 2026.

Operating entity: TECHNO-JEUX INC, located at 1380, rue de la Pointe-aux-Lièvres, Quebec, QC, G1L 4M5.

Managed by MotrelottoInc. (NEQ 1170001234). The Motrelotto brand is a registered trademark of MotrelottoInc.

8. Support Organizations

We partner with the following organizations to promote responsible gaming:

9. Contact Information

If you have questions about responsible gaming or need assistance, please contact us:

MotrelottoInc.
Email: info@motrelotto.com
Phone: +1 (438) 692-4175
Address: 428 Oakridge Boulevard, Montreal, QC H3A 2Z8, Canada

10. Important Reminder

Consider carefully before you play! Gamble responsibly.

Gambling should be a form of entertainment, not a way to make money or solve problems. If gambling is no longer fun, it's time to stop.